How to Fix Windows 8.1/ 8 Crashes

The Internet is flooded with forum posts complaining frequent crashes on Windows 8.1/ 8 PCs. This article discusses several diagnostic solutions- uninstalling problematic updates, resolving problem with PC settings, repairing corrupt system files, and so on.

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Alternative manual troubleshooting steps are given below:

Uninstall Recent Updates

Remove faulty updates using the steps given below:


1. Press Windows Key + X, select Programs and Features.

2. Click View installed updates link in left panel.

3. Click “Installed on” column head to sort & rearrange updates list.

4. Uninstall all recently installed updates. To do so, right click an update, select Uninstall option. Remember, you have to restart the PC after successfully removing all updates.

Repair System Files

System Configuration tool analyzes system files for corruption and restores genuine versions. This requires Windows installation disc.


1. Insert Windows Operating System installation disc.

2. Press Windows Key + X, select Command Prompt (Admin).

3. This opens up CMD with administrative privileges.

4. Type following command; press ENTER.

  • sfc /scannow

5. Please wait till System Files Checker scans for corruption in system files. Restart your computer after successful completion.

Refresh your PC

Remember, this process involves uninstalling all programs from your PC. Do it only if you could afford to lose all of your programs. Backup your documents and data before initiating the process.


1. Press Windows Key + X, select Search option.

2. Type “Refresh” in Search box. Choose “Everywhere” (Windows 8.1); or click Settings (Windows 8).

3. Click “Refresh your PC” in Search Results.

4. This opens up a metro app. Follow the on-screen instructions.

Restore your PC Settings

Rollback previous system settings using System Restore.


1. Right click Computer icon on Desktop; select Properties.

2. You have now the System dialog opened up.

3. Click “Advanced system settings” link in left panel.

4. This opens up another dialog- System Properties.

5. Click System Protection tab.

6. Click System Restore button. Finally, the time has now come to restore your PC settings to a recent restore point. A system reboot is required.

Perform Clean Boot

Clean Boot involves turning off conflicting items.


1. Press Windows Key + X, select Task Manager.

2. Click “More details” icon at lower left.

3. Click Startup tab.

4. Sort and rearrange all items. Click Status column head.

5. Disable all Non-Microsoft items. Right click an item, select Disable option.

Diagnose Memory Problems

Run WIndows Memory Diagnostic to check for memory issues that cause Windows 8 crashes.


1. Press Windows Key + X, select Search option.

2. Type “memory” in Search Box. Select “Everywhere” from drop down box (Windows 8.1); or click Settings icon (Windows 8). Open “Diagnose your computer’s memory problems”.

3. You have now Windows Memory Diagnostic program opened up.

4. Click “Restart now and check for problems”.

Update System Drivers

Fire up Device Manager and update all of your system drivers.


1. Press Windows Key + X, select Device Manager.

2. Now that you have a list of all installed devices. Expand the top node, i.e. your computer name.

3. Click View menu, select Show hidden devices.

4. Are there any devices with a yellow color exclamation mark? If so, update them immediately. Remember, to update a device all you have to do is right click it and select “Update driver software” option.

5. Restart the PC when you’re done updating all devices.

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