Windows 10 DVD Drive Not Working

Windows 10 users reported following issues with their DVD Drives.

Reported Issues:

  • DVD drive icon doesn’t appear in File Explorer
  • DVD drive cannot be recognized
  • DVD drive isn’t accessible
  • Cannot read contents from DVD Drive
  • Cannot play a DVD/ CD
  • Cannot burn files to DVD

One-Click Troubleshooter (Highly Recommended)

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Estimated download time: 10-15 Seconds

Alternative manual troubleshooting steps are given below:

Reinstall Driver

Fire up Device Manager and uninstall-reinstall the DVD Driver. DVD drive stops working if your video drivers are incompletely installed or some driver files are missing.

1. Press Windows Key + X; select Device Manager.


2. Expand top-level node.
3. Expand DVD/ CD-ROMD Drives node.
4. Right click your device; select Uninstall.

5. Exit out of the screen; reboot your PC.
6. Open up Device Manager again.
7. Right click top-level node; select “Scan for hardware changes”.

Rollback Previous Driver

Return the DVD Driver to the version that was last installed on your machine. It is an easy way to revert back to a previously loaded state.

1. Refer Steps # 1-3 under Reinstall Driver section.

2. Right click DVD Drive, select Properties.

3. Click Driver tab in new dialog that opens.


4. Click Roll Back Driver button.

Update Driver Software

Get the latest driver updates for your DVD Drive.

1. Refer Steps # 1-3 under Reinstall Driver section.

2. Right click DVD Driver, select Update Driver Software.


3. This opens up a new wizard.

4. Click “Search automatically for updated driver software”

5. This may take some time.

Note: If no updates are found, manually download new updates from website. Open up Update Driver Software wizard again, and choose the option named “Browse my computer for driver software”.

Delete Upper Filters

This is likely a solution to most DVD problems. Delete UpperFilters and LowerFilters entries from Registry.

1. Press Windows Key + R to open up Run dialog box.


2. Type “RegEdit” and click OK.

3. Locate following sub key:

  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

4. Delete following sub keys:

  • UpperFilters
  • LowerFilters


5. Exit out of the screen; restart your PC.

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